What you really want
The 2021 Wingback Survey results are in. Your feedback will honestly help us create the products you really want, and ensure we're delivering a quality experience from start to finish. Here's a quick snapshot of our community – and a sneak preview of what's coming next.
THE 2021 WINGBACK SURVEY RESULTS ARE IN
Thanks to everyone who took the time to leave us their feedback.
It will honestly help us create the products you really want, and ensure we're delivering a quality experience from start to finish.
Below is a quick snapshot of our community – and a sneak preview of what's coming next.
It will honestly help us create the products you really want, and ensure we're delivering a quality experience from start to finish.
Below is a quick snapshot of our community – and a sneak preview of what's coming next.
Turns out, you're an adventurous bunch. 38% most like to escape the city and get out in the wild.
You’re conscientious too. 54% say sustainable design is our most important product feature (just 3% said it was least important to them).
The idea of a Wingback Backpack got more than half of you excited.
While one person (who's so keen they filled out the survey twice) is desperate for us to design a pair of pocket scissors. You never know...
According to our survey your generosity knows no bounds.
More than a quarter of you have purchased one of our designs as a gift for someone else, while 70% have bought one for themselves.
A whole host of you who have bought a Wingback before said you wouldn't improve anything.
One even went as far as writing: "Greatest overall experience buying online and actual product perfection!". Four times, no less.
You're too kind.
For all the generous words, we're aware our delivery process and packaging still has room for improvement. Rest assured, we're on it.
We’re also delighted to say we’re working hard on turning two of your top five product suggestions into reality.
We can’t tell you which ones yet.
But we can give you a sneak preview…
All will be revealed at the end of the month.
Until then, thanks again and if you have anything else you want to get off your chest, you can leave us a piece of your mind here.
Leave a comment (2)
Sam from Wingback · 17 March 2021
Thanks for the feedback Rebecca – it’s certainly something we’ll consider later this year. We also offer leather pen sleeves in our five different colours too and our whisky leather tends to complement the steel pen especially well.
Rebecca · 13 February 2021
I do have 3 of your pens, one black, one brass and one silver. Each one has a cotton sleeve: a black sleeve for the black pen, a beige sleeve for the brass pen and a black sleeve for the silver pen. I think it would be helpful to have a grey sleeve for the silver pen to distinguish it from the black pen.