Frequently Asked Questions
Yes, we ship all over the world. Shipping costs are applied at checkout, and will be added at checkout. Orders usually arrive 2-7 days after dispatch depending on where you are.
All items are assembled, checked and sent from our studio in London.
Unpersonalised orders are usually shipped the next day
Personalised orders are made to order and dispatched in 5-10 days.
UK orders arrive the day after dispatch and international orders will take 2-7 days to arrive.
Delivery details and tracking will be provided in your confirmation email.
We take pride in manufacturing products to the highest quality, and it is important to us that our customers are satisfied with the durability and usability of what we make.
Most items are guaranteed for life and we'll do our best to fix anything we make that goes wrong.
Occasionally there is a cost associated with extreme damage, which we'll discuss with you before undertaking any work.
Yes, we offer 30 day no question returns on all unpersonalised orders. Any personalised item can not be returned.
We generally keep a small stock of non-personalised items and usually dispatch them in 1-2 working days.
Personalised items are made-to-order and usually dispatched within 5-10 working days.
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