Shipping and Returns

We generally keep a small stock of non-personalised items and usually dispatch them in 1-2 working days.

Personalised items are made-to-order and dispatched within 5-10 working days.

If you need an order urgently then please email hello@wingback.co.uk with your order number and we'll do our best to accommodate. 

UK SHIPPING

Complimentary shipping on orders over £200.

UK orders are sent out using DHL or Royal Mail next day delivery service.

You will receive a notification email when your order is dispatched with your tracking details.

OVERSEAS SHIPPING

We ship our products all over the world.

Complimentary shipping on orders over £200 for most destinations.

Your order will be sent out via International DHL, and will usually arrive in 2-7 working days.

You will receive a notification email when your order is dispatched with your tracking details.

CUSTOMS AND DUTIES

Please be aware that customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.

You may find these links useful to see if you are likely to be charged import fees.

Here is a useful tool to see if you are likely to be charged import fees or tax.*

*Please note that this resource is for reference only and is not created or updated by us.

EU DELIVERY

We are still shipping to our EU customers. Due to Brexit and changing import guidelines our customers are likely to be charged VAT and a courier handling fee on delivery.

SHIPPING FOR PRE-ORDERS

All checkouts that include a pre-order product will ship at the same time as the pre-order product.

RETURNS

For returns, please email hello@wingback.co.uk.

Personalised items cannot be returned.