Wingback products are designed to last a lifetime. We will replace, repair or refund any product that does not meet this standard. If any product fails due to defects in the raw materials or our workmanship then please get in touch with us with your order number and a brief explanation of the problem.
The purchase of a Wingback product is the start of what we hope will be a long lasting relationship between you and us, our mission is to design many useful tools for everyday that will last a lifetime and hope to maintain all our customers throughout theirs.
If you believe your product has arrived damaged please contact us within 30 days of purchase.
As a result of the bespoke nature of our products, we are unable to offer refunds on non-defective products. We do not cover damage from abuse, exposure to moisture, extreme temperatures, impacts and scratches.
Refund policy is valid only with the order number and matching email address. The purchase of any Wingback product via a third party vendor (e.g. eBay, Amazon) will not under any circumstance be covered by our warranty policy.
The beauty of natural materials is that the are unique. Before you purchase, please be aware that the product will vary and change over time. As a result of variations in lighting, monitor/screen settings and the variation in natural material, images on the website may not match the products shipped. Colour/grain dissatisfaction will not be a valid reason for a return.