Guarantee and Returns

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TRY FOR 30 DAYS, KEEP FOR 30 YEARS

The purchase of your first Wingback is the start of what we hope will be a long lasting relationship with us.

That's why we give you 30 days from delivery to put yours to the test. If after a month you're not completely satisfied, you can return or exchange it, no judgement. We'll also replace or repair any product that doesn't meet our high standards.

We want to grow Wingback to be a 100-year-old company and would rather see our products handed down to future generations than end up in landfill.

That's why our products are built to last, made from quality materials that wear in – not out – and we'll always do our best to replace or repair any damage you do to your Wingback for the next 30 years.

*Please note that refunds, returns and exchanges are not available for artist series products due to intricacies of artist commissions and charitable contributions.

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Examining the brass mechanical pen mechanism - personalised stationery by Wingback

BUILT TO LAST

Quality materials make quality products. They enhance every facet of design, turning something purely functional into something special. That’s why we pride ourselves on sourcing some of the world's finest raw materials and, if we can't make it ourselves in our London workshop, partnering with expert manufacturers who are renowned in their chosen field. Our mission is to design exceptional everyday tools, made in England where possible, and built to last a lifetime.

TRY FOR 30 DAYS

We offer a 30 day trial period with all our products, starting the day it arrives at your door. That's your chance to put it to the test. If your Wingback purchase is unpersonalised and you're not completely happy with it, then you can send it back for a full refund. You just need to cover the cost of shipping and customs (if sending from overseas). If personalised, we will refund the price of the item minus personalisation, however we can't refund purchases made via third parties. Any issues? Get in touch and we'll see what we can do.

KEEP FOR 30 YEARS

We use materials that get better with regular use. However, if any product fails over the years, get in touch with your order number and an explanation of the problem. We don’t cover damage caused by anything outside of normal use (e.g. exposure to moisture, extreme temperatures, impacts, scratches or overstretched leather) and we reserve the right to decide what counts as normal use. But we do offer repairs where possible. If a cost is associated with this, then we'll discuss it with you before carrying out any work. Even if your dog gets hold of it, we'll do our best to make it like new.

WEAR IN, NOT OUT

The beauty of using natural materials is they produce uniquely distinct results. Every wallet and card holder will display subtle variations and with regular use start to develop a rich patina, just like our brass collection. Our products can, of course, also be restored to their original glory. Use our Wear & Care guides below to keep your Wingback looking its best for the long haul.

looking after your wingback

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Guarantee and Returns

Amazing quality

I personally know that many will see the prices and think this is a bit to much or at least that is what I thought however I give it a try and I will say the quality is second to none and I believe you will buy it once and enjoy it the rest of your life really classy too.

Mechanical Pencil Mechanisms

Just puchased the mechanisms to give me 3 lead sizes. Easy to change and more economical than buying 3 complete pencils. Adds flexibility to a great pencil system.

A brilliant, perfect pen. It will be used for years to come. A family heirloom of the future and ...

The Wingback Mechanical Pen is brilliant. We bought the brass pen for our son and he is delighted with it. Of course we tried it out when it arrived! It is perfectly balanced for writing and drawing and has the smoothest contact between pen and paper. It is a delight to use. It has perfect grip. I would like one myself! Our son loves it!

Perfection

All reviews are subjective. But suspend your bias. This pencil is adjacent to perfect. Visually understated, mechanically beautiful. An absolute joy to use. You will not regret getting one. Your heirs in 100 years will lament that you didn't bequeath more.

Mechanical Pen - Titanium

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Our Guarantee

TRY FOR 30 DAYS, KEEP FOR 30 YEARS

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Guarantee and Returns

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